Privacy Policy

Last Updated: March 6, 2026

Mike's Home Repair ("we," "us," or "our") operates callmikerepair.com and provides home repair and handyman services throughout Niagara Region, Ontario. We are committed to protecting your personal information and your right to privacy.

Information We Collect

Information You Provide to Us

When you contact us for services, we collect:

• Contact Information: Name, email address, phone number, and mailing address
• Service Details: Property address, description of repairs needed, preferred service dates
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Messages you send us via contact forms, email, text, or phone calls

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on pages, links clicked, referral source
• Location Data: General geographic location based on IP address (not precise GPS)

How We Use Your Information

We use the information we collect to:

• Provide Services: Schedule appointments, perform requested repairs, send service confirmations and updates
• Process Payments: Invoice for services and process payments securely
• Customer Communication: Respond to inquiries, provide customer support, send service reminders
• Improve Our Services: Analyze website usage, understand customer needs, improve our offerings
• Marketing (with consent): Send newsletters, seasonal maintenance tips, special offers (you can opt out anytime)
• Legal Compliance: Maintain records as required by law, respond to legal requests

How We Share Your Information

We do NOT sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment Processors: To securely process credit/debit card payments
• Email Services: To send service confirmation emails and newsletters
• Website Hosting: To host and maintain our website
• Analytics Tools: To understand website usage and improve user experience

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety or that of others.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website performance
• Display relevant content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Third-Party Services: We use Google Analytics to understand website traffic. Google's privacy policy governs their use of your data. You can opt out of Google Analytics here.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and restricted access to personal data
• Regular security assessments and updates
• Employee training on data protection

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for 7 years for accounting and tax purposes.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, contact us at [email protected] or call 1-289-969-6649.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, supplier websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

This Privacy Policy applies to services provided by Mike's Home Repair and information collected through callmikerepair.com. We are committed to transparency and protecting your privacy while providing exceptional home repair services throughout Welland, St. Catharines, Niagara Falls, Fort Erie, and surrounding Niagara Region communities.